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ITIL

ITIL Best Practices Framework

ITIL (Information Technology Infrastructure Library) is a de facto international standard and is the industry's most widely accepted approach to IT service management. ITIL's extensive set of management procedures and best practices were drawn from public and private sectors internationally to provide guidance across the breadth of IT infrastructure, development, and operations.

GreenPages' certified ITIL consultants have in-depth knowledge of IT service management processes and best practices promoted by ITIL. They work with you to improve your IT service quality and align your business and IT goals to achieve cost efficiency.

ITIL's best practices fall into seven groups:

• Service support
• Service delivery
• Infrastructure management
• Service management
• Application management
• Business perspective
• Security management

ITIL is a customizable framework of vendor neutral and technology agnostic disciplines established to:

• Align technology with business processes
• Improve efficiencies of internal IT processes
• Improve IT service support, delivery, and management
• Implement and improve change management and change control
• Improve the quality of IT services to align with future growth
• Streamline processes in a proven repeatable approach
• Improve availability and stability of services

GreenPages' ITIL service management consultants analyze your current IT processes and implement effective management solutions according to ITIL guidelines.