Clark Associates finds a true solution in CBE Technologies

Clark Associates rips off the Band-Aids and finds a true solution in CBE Technologies Managed IT Services.

Business Challenge - Repairing a severely broken infrastructure while maintaining costs.Clark Associates, one of the largest privately owned insurance agencies in Maine, has a staff of over 65 insurance agents. With over $65 million generated in premiums last year, Clark Associates needs to make sure their systems are up and running to support their clients. Faced with numerous proprietary solutions, Clark Associates needed to find a way to better service their clients and employees while reducing costs of maintaining their older systems. Unhappy with their current IT provider, Clark decided to look elsewhere for an answer to their IT infrastructure problems.

“In an attempt to not only find a trusted advisor but also a company that wouldn’t nickel and dime us, we turned to CBE Technologies” stated Patti Deschaine from Clark

Managed Services Solution - CBE Technologies Managed IT Solution: OneStop – OneView – OnePrice

In order to make their proprietary solutions work as one, CBE Technologies took a look at Clark’s infrastructure as a whole. With many disparate solutions in play, CBE decided to implement all new VM Ware servers to provide Clark with a consolidation solution that required less maintenance, saving them time and money.

In addition, CBE worked with Clark to find an ongoing maintenance solution that would fit their needs and allow them to get back to their core competencies. Their current provider at the time had only a reactive server support solution to offer, this service failed to ensure they would be up and running at all times. CBE stepped in to implement out 24x7 server support, providing Clark Associates with Reduced downtime and emergency response as well as recovery from server failures.

From planning and procurement, to professional services and support, to complete turn-key managed services—CBE provides a OneStop solution at OnePrice with the IT resources Clark needs, when they need them.

Patti Deschaine laughs as she looks back and says “CBE Technologies has vastly improved the quality of our network, we are no longer running on bandaids and ducktape.”

Business Results - The CBE Technologies Managed IT Results

CBE Technologies managed server support has provided Clark Associates with the pillars they need to keep their system proactive, not reactive. Best of all…their new infrastructure allows them to meet their technology objectives and requirements…all while improving their customer retention.

“With minimal coverage in place we were barely keeping afloat, with our new solutions, we can concentrate on our strategic business initiatives.” said Patti when he was asked what the advantage of having CBE Technologies to help her in her IT decisions.

Benefits include

• IT that meets her current and future networking needs
• A proactive solution rather than a reactive one
• Fixed support costs, and reliable service
• Better customer service for our customers
• A trusted advisor to help with future IT issues