Managed Server Support

Your servers are the backbone of you network, holding information and communications critical to your business success. Yet as essential as your servers are, many organizations have a hard time maintaining them because of the complexity and time involved. CBE Technologies' OneStop Server Support is your source for the expertise needed to keep your servers up and running.

Our OneView remote monitoring and support infrastructure allows us to perform server administrative functions remotely and securely. We can quickly target and begin to address potential threats to the performance of your server, often before employees are aware there is a problem. In the event of a catastrophic failure, you'll receive immediate and priority coverage to get you fully up and running as quickly as possible. We give you three contract options to choose from so you can meet the unique requirements of your organization: Server Standard, Server Plus and Server Premium.

Server Standard -- Emergency Onsite Server Support

Server Standard provides superb server protection against hardware and operating system failures, whether your server is in-warranty or out-of-warranty, including:

• Fixed price agreement on all parts & labor
• Flexible coverage options, up to 24 x 7
• Hardware support for all internal components and select externally connected equipment
• Support for Microsoft operating system and Veritas Backup Exec or CA Arcserve software
• Recovery from server crashes caused by hardware failures, or operating system instability
• Optional recovery from crashes of select applications from Microsoft and Citrix
• Restoration of Operating System, data, and application sets from customer's backup tapes or offsite storage
• Support via telephone/remote access within one-hour. On-site support within 4 hours if required

Server Plus -- Support with Remote Monitoring and Maintenance

Server Plus enhances the value of Server Standard by integrating the following proactive support services with the Server Standard services, including:

• Server health reports and historical server performance data available online
• Active server health monitoring to triage and prevent failures using our remote management tool
• Remote problem resolution. With remote monitoring CBE Technologies can remotely and securely access systems to resolve many problems quickly and without the need for an on-site visit

Server Premium -- Comprehensive Proactive Server Management

Server Premium takes Server Plus one step further to provide your organization with a complete outsourced server management solution. You receive all the services of Server Plus as well as:

• Scheduled remote software updates including Service Packs, patches, hotfixes, security releases, hardware OEM drivers
• Periodic reviews of supported server environments to review server performance and stability, and make recommendations for enhancements

For more information or to talk with a server support specialist give us a call at 1-800-YES-TECH or send us an email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it